Refund and Returns Policy

Effective Date: 25/06/2025
Website: https://kamalahandicrafts.com

At Kamala Handicraft, each product is carefully handcrafted with passion and precision. As every item is unique and artisan-made, we handle returns and refunds on a case-by-case basis to ensure fairness for both our customers and our artisans.

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🔁 Return Policy

Due to the handmade nature of our products, we do not accept general returns or exchanges for reasons like:

• Minor variations in size, shape, grain, or finish
• Change of mind or personal preference after purchase

However, we DO accept returns or replacements if:

• You receive a damaged product
• You receive the wrong item
• The product is missing key components as described

🚨 Important:

To be eligible for return, you must:

• Contact us within 48 hours of receiving the item
• Share clear unboxing photos/videos showing the issue
• Keep the product unused and in original packaging

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💰 Refund Policy

Refunds are only processed under the following conditions:

1. Damaged product during transit
2. Incorrect product delivered
3. Product lost in transit (non-delivery by courier partner)

Once your return is verified and approved:

• Refunds will be issued to your original payment method
• It may take 5–7 business days for the amount to reflect in your account

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🔄 Replacement Option

In cases where applicable, we may also offer a free replacement of the same product instead of a refund—based on product availability and customer preference.

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🚚 Return Shipping

• In most verified cases, we cover the return shipping (pickup arranged by us)
• If a return is requested without a valid reason (and approved as a rare exception), return shipping may be at the customer’s cost

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📩 How to Initiate a Return or Refund

1. Email us at contact@kamalahandicrafts.com within 48 hours of delivery
2. Include your order ID, issue description, and unboxing images/videos
3. Our team will respond within 24–48 hours to verify and initiate next steps

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❗ Non-Returnable Items

• Customized or made-to-order products
• Products with obvious signs of misuse or damage post-delivery
• Items returned without prior communication or approval

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✅ Our Commitment

We value our customers and our artisans. While we take extreme care in packaging and quality, if something does go wrong, we’re here to make it right—with fair support and fast resolution.

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📞 Need Help?

Komola Handicraft
📍 Kolkata, West Bengal, India
📧 Email: contact@kamalahandicrafts.com
🌐 Website: https://kamalahandicrafts.com

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